Terms of service

Terms and Conditions

A. General Terms and Conditions

§ 1 Scope of Application, Customers

1. These General Terms and Conditions apply to all business relationships between the company KALU Golf Grips UG (haftungsbeschränkt), legally represented by the managing director Lukas M. Tiling, Lupinenstraße 103, 41466 Neuss, Germany (hereinafter referred to as "Company") and its customers in the version valid at the time of conclusion of the contract. They also contain important customer information required by law. Conflicting, deviating, or supplementary general terms and conditions of the customer shall not become part of the contract, even if they are known, unless the Company has agreed to the conflicting, deviating, or supplementary general terms and conditions of the customer in whole or with regard to individual provisions.
2. Customers of the Company within the meaning of these General Terms and Conditions are both consumers and entrepreneurs. Entrepreneurs within the meaning of § 14 BGB are natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or independent professional activity. Consumers within the meaning of § 13 BGB are natural persons who conclude a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
3. We deliver to customers in Germany and abroad.
4. The goods offered via our online shop (Shopify) are intended exclusively for private end use and are not intended for resale.
   We reserve the right to limit the quantities offered per person, household, or order, and to cancel orders that are recognizably placed by dealers or similar sellers.

However, we are happy to enter into partnerships with pro shops, retailers, or other distribution partners. If you are interested in working with us, please contact us directly at info@kalugolfgrips.com .

§ 2 Offers and conclusion of contracts via the company's website

1. All offers made by the company are subject to change and non-binding. A contract between the company and the customer is only concluded when the company accepts an offer from a customer. In the event of typing and calculation errors or mistakes on the website, the company reserves the right not to accept an order.
2. If a customer places an order on the company's website via the Internet, the company will confirm receipt of the order immediately. This confirmation of receipt of the order does not constitute acceptance of the offer, but only informs the customer that their order has been received by the company.
3. By sending an order to the company via the company's website, the customer submits an offer to conclude a purchase contract with the company. The offer is accepted and the contract with the company is concluded by means of an express declaration of acceptance by email or by sending the ordered goods to the customer. The company is entitled to accept the contractual offer submitted via the company's website within 5 days of receipt of this offer by the company by means of an express declaration of acceptance or by sending the ordered goods. If the customer completes their order with a payment instruction via the online payment service PayPal or PayPal Express, by credit card, by Google Pay, or by Apple Pay, the contract is concluded at the latest when the customer submits the payment instruction.

§ 3 Terms of payment and prices

1. Payment for the goods ordered by the customer shall be made via PayPal, credit card, Google Pay, or Apple Pay. Unless otherwise specified below, the customer's payments are due no later than 14 days after conclusion of the contract. The customer's account will be debited after the payment transaction has been completed.

• Payment via PayPal
• Payment by credit card
• Payment via Google Pay
• Payment via Apple Pay
• The price stated for each item is the total price including any applicable sales tax (currently 19%) and other price components, but excluding delivery and shipping costs.

§ 4 Shipping costs and import duties

1. In addition to the purchase price, the company charges the customer shipping costs. The amount of the shipping costs can be found on the company's website. In addition, customers are clearly informed of the shipping costs on the order page before placing an order.
2. For deliveries of goods to countries outside the EU, import duties may be incurred for the importation of goods, which shall be borne by the customer. The amount of import duties varies in different customs areas. The customer is responsible for the proper payment of all necessary customs duties and fees.

§ 5 Default of payment

If the customer does not pay in response to a reminder from the company after the due date, they shall be in default. During the period of default, the customer shall pay interest on the debt at a rate of 5% above the base rate.

§ 6 Delivery, shipping in multiple packages

1. Delivery shall be made to the delivery address specified by the customer in the order. If the customer/recipient specifies an alternative delivery location to the shipping service provider, the transport risk for the package shall pass to the customer/recipient upon delivery to the delivery location.
2. The company is entitled to ship the goods to the customer in several packages if several items are ordered, provided this is reasonable for the customer. Any additional shipping costs incurred as a result shall be borne by the company.

§ 7 Delivery times

1. The goods are usually shipped within two business days.
2. The subsequent delivery time depends on the respective shipping service provider and may vary depending on the destination.
   Delays that occur after the shipment has been handed over to the shipping service provider are beyond our control.

§ 8 Transfer of risk

1. If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer upon handover, in the case of sale by delivery to a place other than the place of performance, upon delivery of the goods to the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment.
2. If the customer is a consumer, the risk of accidental loss or accidental deterioration of the goods sold shall not pass to the buyer until the goods are handed over, even in the case of mail order purchases.
3. The handover shall be deemed to have taken place if the buyer is in default of acceptance.

§ 9 Retention of title

1. The delivered goods remain the property of the company until full payment has been made.
2. The company reserves title to goods delivered to customers who are entrepreneurs until all claims to which we are entitled against the buyer for any legal reason arising from the business relationship have been satisfied.
3. The customer is obliged to notify the company immediately of any seizure or other impairment of the goods subject to retention of title by third parties.

§ 10 Right of withdrawal, costs of return in case of withdrawal

1. Consumers are entitled to a statutory right of withdrawal of 14 days. The company informs customers on its website about the existence or non-existence of a right of withdrawal, as well as about the conditions and details of its exercise, in particular the name and address of the person to whom the withdrawal must be declared, and the legal consequences of the withdrawal. A cancellation policy that complies with the legal requirements will also be communicated to customers in writing at the latest upon conclusion of the contract.
2. Consumers must return or hand over goods that can normally be returned by post (including parcel services) due to their nature to the company immediately and in any case no later than fourteen days from the day on which the consumer informs the company of the withdrawal from this contract. The deadline is met if the goods are dispatched before the expiry of the fourteen-day period.
3. In the interests of sustainable logistics, the consumer bears the direct costs of returning the goods in the event of cancellation. We therefore ask you to order consciously. This helps us to conserve resources and maintain fair pricing.
   Exception: If it is a complaint (e.g., broken or incorrect delivery), we will of course bear the costs of the return shipment.
4. The customer is hereby expressly advised that merely refusing to accept or failing to collect a shipment (e.g., from a parcel shop) does not constitute effective exercise of the right of withdrawal. 
   If the customer refuses to accept the goods without good reason or fails to collect the shipment, we reserve the right to charge the customer for the additional costs incurred as a result, in particular the return shipping costs charged by the shipping service provider.
5. Further information on this can be found in our right of withdrawal.

§ 11 Warranty and liability

The customer's warranty rights and the company's liability are governed by the statutory provisions.

§ 12 Data protection

1. The company undertakes to treat the personal data of customers confidentially. The collection, processing, and use of personal data is carried out in accordance with the statutory provisions. Personal data will only be passed on to third parties within the framework of contract processing. The data received from the customer is collected, processed, and used by the company for the purpose of contract processing.
2. Customers may request their personal data stored by the company at any time. Information can also be provided by email. Customers may contact the company at any time to request the deletion of user information in accordance with the statutory provisions. Further information on data protection can be found in the separate privacy policy.

§ 13 Final provisions, place of jurisdiction, severability clause

1. German law applies to the legal relationship between customers and the company, excluding the UN Convention on Contracts for the International Sale of Goods. If the provisions of the country in which a customer who is a consumer has their habitual residence provide for consumer protection that does not exist under German law, these provisions shall apply to the legal relationship between this customer and the company.
2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and KALU Golf Grips UG (limited liability) is the registered office of KALU Golf Grips.
3. The company is not obliged to participate in dispute resolution proceedings before a consumer arbitration board, nor does the company offer to participate in such proceedings.
4. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.
5. Contracts may be concluded in German or English.

 B. Customer information

1. Information on the identity of the seller
The operator of the website, contractual partner, and provider of this website is

KALU Golf Grips UG (haftungsbeschränkt)
Lupinenstraße 103
41466 Neuss
Managing Director: Lukas M. Tiling

Email: info@kalugolfgrips.com
Website: https://kalugolfgrips.com/

Register court: Neuss Local Court
Registration number: HRB 24680
VAT identification number: DE455960990

2. Information about the statutory right of withdrawal for consumers

Cancellation policy

The right of withdrawal can be found at https://kalugolfgrips.com/policies/refund-policy

3. Information about the essential characteristics of the goods
The essential characteristics of the goods are specified in the respective product descriptions of the listed products.

4. Information on the conclusion of the contract
The contract is concluded in accordance with § 2 of our General Terms and Conditions when you place an order via our website.

5. Information on payment and delivery
Our payment and delivery terms can be found in § 3, § 4, § 5, and § 6 of our General Terms and Conditions.